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How to contact us
Understandably, the COVID19 outbreak has caused high volumes of members to contact us with enquiries about their bookings. Our team continues to work as quickly as possible to respond to all members who are uncertain about their travel plans.
- For all members with historic bookings affected by COVID19: We should already have been in contact with you. If you have not heard from us, please use the form on the Contact Us page to give us your details. If you have an ongoing enquiry with us, please check for updates (including in any Spam email folders and voicemail).
- For all members due to travel in the coming weeks: if your trip looks likely to be impacted by COVID19, we will be contacting you in advance of your departure date. We are contacting people in departure date order and you do not need to do anything at this time.
However, we appreciate that many members have questions right now, so we have put together an extensive set of answers which we hope you might find helpful.
Travel restrictions in different countries may change over coming weeks, so please continue to follow your government's travel advice.
Need to contact us urgently?
Please use this form to do so. It helps us help you faster:;
Our customer service team is working around the clock to support our members at this unprecedented time and we appreciate your patience.
Every member will be contacted and looked after, in order of departure dates.
If you have already submitted an inquiry and have a case number, please do not submit another inquiry, respond to the email directly with the case number.
The Secret Escapes Team
If you have media enquiries, please fill out our Media Enquiry Form.