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Cancellation rules depend on your booking type, always check your confirmation email for the exact terms.
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Log in, go to My Bookings, find your reservation and click Change dates or Cancel booking. Refundable deals must be cancelled 8 or 30 days before check-in (depending on the deal); the refund is issued as account credit valid for 1 year and a cancellation fee applies.

Non-refundable bookings or cancellations outside the window incur a 100% fee. Hotel-only refunds are account credit only, never back to your card. Flights can’t be added to an existing hotel-only booking, look for deals with the Flight Available badge.

Hotel + flights: within the cancellation period a fee applies and the remaining amount returns as account credit (valid 1 year); the flight element is non-refundable. Cancelling cancels the whole booking and refunds only the hotel cost, to keep the flights and cancel only the hotel, don’t cancel online; reach out to our support so they can assist. Outside the period it’s fully non-refundable.
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Flexible Holiday (package): within the period a fee applies and the remaining amount returns to your original payment method. Outside the period it’s non-refundable.
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To cancel online, log in → My Bookings → your trip → Cancel Booking, and review the refund summary. Complete cancellation by 23:59:59 on the deadline date in your terms. Only the lead booker can cancel, and Trusted Partner bookings must be cancelled with the supplier directly.
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Promotional offers such as a Free Room Upgrade apply to new bookings only and can’t be applied retroactively.
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Once a refund is confirmed by our team or you have self-cancelled through your account, card and PayPal refunds take 3–5 working days, and account credit appears within 48–72 hours. Working days exclude weekends and bank holidays. If a card refund hasn’t arrived after 5 working days, reach out to our support so we can investigate. Hotel-only bookings are refunded as account credit only, not to your card.

If the second installment isn’t received by the due date, the booking is automatically cancelled and you’ll get an automated email. The initial deposit (typically 35% or 50%) is non-refundable in this case. Reinstatement may be possible at the hotel’s or operator’s discretion, please reach out to our support and we’ll contact the provider, though it isn’t guaranteed. Your payment schedule is in My Bookings and your original confirmation.