There are a number of ways to contact us, here at Secret Escapes. Our opening hours are Monday-Sunday, 9am-8pm.
Please let us know your query using this form. If you have already submitted an enquiry and have a case number, please respond to the existing email thread or to the auto-response received instead of submitting another form.
⚡To help answer your email query as quickly as possible, we use secure AI technology (AI) to provide initial email responses. This allows us to get you the information you need in seconds rather than hours. Don't worry - our human team is always here if things get complex, or you wish to speak with them instead. Our customer service team will also monitor AI responses to make sure you are receiving the best service.
Secret Escapes will only use your personal data to respond to your enquiry, and we never use AI in a way that compromises the security or confidentiality of your personal data. For more information on how Secret Escapes uses your personal data please see our Privacy Notice.