We currently run Incentive Programmes together with our service provider''MentionMe'' (
). The respective Programme and participation in it are also subject to MentionMe's terms and conditions, which you can access here, as well as the programme terms and conditions that MentionMe makes available for the respective Programme on its website.
GIFT CARDS
7.1 Gift cards can only be purchased online through our website or app.
7.2 You may choose to: (i) have the gift card emailed to the recipient; or (ii) print the gift card yourself, or (iii) purchase a hard copy gift card, which will be posted to an address of your choice. Should you need to re-send or re-print the gift card, or if the hard copy gift card has not arrived within 7 working days of placing your order, this can be done by contacting customersupport@secretescapes.com
7.3 Gift cards are valid for one year from the date of issue and cannot be extended.
7.4 Only one discount code can be applied to any one booking, this includes any promotional codes or offers.
7.5 Gift cards have no cash value. Gift cards cannot be exchanged or refunded even partially, and cannot give rise to any charge back. Gift cards cannot be replaced or refunded if lost, stolen or expired. A Gift card cannot be bought using another gift card.
7.6 The value of any gift card you use will be deducted from the total cost of your booking with Secret Escapes. This excludes any amount paid to third-party tour operators, where the booking or payment takes place on the supplier's own website. If any balance remains to be spent from the gift card, it can be used on a future booking. There is no minimum spend required and the gift card can be redeemed against any purchase (including delivery charges) other than for Hotel Vouchers.
7.7 Gift cards can be purchased in fixed denominations from £50 to £5,000.
7.8 The purchaser of the gift card is entitled to request a full refund within 14 days from the date of purchase. The recipient of the gift card (if different from the purchaser) cannot request a refund at any time.
7.9 The gift card recipient must be 18 or over.
7.10 Secret Escapes reserves the right to refuse to redeem a gift card if it has a reasonable belief that the gift card has been obtained by fraudulent means.
PROMOTIONAL CODES
7.11 At various times, Secret Escapes may run promotions and provide promotional codes for use when purchasing a deal from Secret Escapes. The promotional codes are subject to the the specific terms of individual campaigns, but are subject to the following general terms and conditions:
7.12 Booking must take place on the Secret Escapes website.
7.13 Third-party bookings are not eligible for use with a promotional code.
7.14 Promotional codes are limited to single use per person/booking, and must be redeemed on the account which received the promotional code.
7.15 Promotional codes only valid within advertised date range.
7.16 Promotional codes must be applied before placing your order; they cannot be applied after placing an order or applied retrospectively.
7.17 Promotional codes can be redeemed subject to advertised limitations, including limits on the number of codes available for any promotion, and are redeemed on a first come first serve basis.
7.18 Not valid on deposit bookings or instalments, and the full amount must be used at time of purchase.
7.19 Best price guarantee is applicable to the total price displayed on the Secret Escapes website. The promotional code is redeemable from the total amount, not the reduced price.
7.20 Should you cancel your booking with the promotional code applied, then where you are entitled to a refund, it shall be for the actual amount paid and not include the discounted amount.
7.21 No cash alternative is available.
7.22 Promotional codes are not valid in conjunction with any other offer or code.
7.23 Promotional codes cannot be accumulated over time.
7.24 Promotional codes cannot be used to purchase or top up a gift card.
7.25 In the event that a person is discovered to have multiple accounts and has activated multiple single use codes or, in the sole opinion of Secret Escapes, has breached any of the terms and conditions, then Secret Escapes reserves the right to cancel/void any and all promotional codes in respect of that customer.
7.26 All offers subject to availability.
7.27 Secret Escapes reserves the right to change and/or cancel the promotional code at any time.
8. PROMOTER AND PARTICIPANTS
8.1 The Promoter is Secret Escapes Ltd, 120 Holborn, London, EC1N 2TD.
8.2 The competition is open to all residents in the United Kingdom (“Participants”). All Participants must be aged 18 or over.
8.3 Employees of Secret Escapes, their affiliated companies, their families, agents and other parties directly involved with this promotion and the sponsorship are not eligible to enter.
HOW TO PARTICIPATE
8.4 A qualifying entry must follow @secretescapes on Instagram, like the giveaway post and tag three ‘friend’ accounts in the comments, between 01/05/2024 00:01 (GMT) (“Entry Date”) and 08/05/2024 23:59 (GMT) (“Close Date”) inclusive (“Qualifying Entry”). By fulfilling this criteria, users will automatically be included in the prize draw.
8.5 Secret Escapes reserves the right to disqualify entries which do not meet the requirements according to these terms.
8.6 Entries are limited to one entry per person/per social media handle. Personal accounts only, business accounts do not qualify.
THE PRIZE
8.7 The prize is one Secret Escapes Gift Card with a value of GBP 250. One winner will be awarded a digital Gift Card from Secret Escapes that can be redeemed at www.secretescapes.com for a credit of GBP 250 to be used against any holiday offer available on the website. This Gift Card will be delivered to the winner via email. The Gift Card is valid for one year from the date of issue. Any holiday against which the Gift Card credit will be redeemed must be booked before this expiry date (but for the avoidance of doubt the holiday can be taken after this expiry date).
8.8 The Gift Card has no cash value and cannot be exchanged or refunded even partially. Gift Cards cannot be replaced or refunded if lost or stolen. A Gift Card cannot be used to buy another Gift Card and cannot give rise to any credit or debit card chargeback.
8.9 The value of the Gift Card (GBP 250) will be deducted from the total cost of your booking with Secret Escapes. This excludes any amount paid to third-party tour operators, where the booking takes place on that tour operator’s own website. If any balance remains to be spent from the Gift Card after a booking, it can be used on a further Secret Escapes holiday offer, if booked prior to the Gift Card expiry date. There is no minimum spend required and the Gift Card can be redeemed against any purchase (other than for other Gift Cards) on the Secret Escapes site, including booking fees.
8.10 It is the responsibility of the winner to redeem their Gift Card credit against a holiday on the Secret Escapes website. No responsibility can be accepted if a winner fails to redeem the credit (entirely or partially) prior to the Gift Card’s expiry date.
8.11 If choosing an overseas holiday, it is the responsibility of the winner (and any travelling companions) to ensure that they have a valid passport and any other required travel documentation. If in doubt contact the embassies and/or consulates for the relevant travel location.
8.12 The winner’s use of the Gift Card and the holiday booking made using it are subject to Secret Escapes’ terms and conditions at:
https://www.secretescapes.com/terms-and-conditions.
8.13 The winner will receive a message via direct message on Instagram to confirm their email address in order to be sent their prize Gift Card. It is the winner’s responsibility for ensuring that your direct message is read within 14 days of the Closing Date and an accurate and complete email address is provided to allow for delivery of the Gift Card. No responsibility can be accepted by Secret Escapes in the event that a Gift Card is not received by the winner as a result of them not answering their direct message in time or providing an incorrect email address.
8.14 In order to redeem the prize, the winner must have a Secret Escapes account.
8.15 In the event of circumstances beyond Secret Escapes’ control, Secret Escapes is not responsible for delays in travel.
8.16 Secret Escapes reserves the right to publish the first / last name, town and country of the winner or to publicise any prize giving presentation after the date of the draw. If the winner does not wish such details to be published, they must advise Secret Escapes at the time of being notified that they have won.
8.17 The prize is non-transferable, and must not be sold nor advertised for sale whether on the internet, in newspapers or elsewhere. In the event that the prizes offered are unavailable due to circumstances beyond Secret Escapes’ control, Secret Escapes reserves the right to offer an alternative prize of equal or greater value. The prize cannot be paid in cash.
8.18 The winner must notify Secret Escapes that they have accepted the prize no later than 30 days after the winner has been informed.
8.19 If the winner rejects or fails to claim the prize in time then the prize may be awarded to other entrants at the absolute and sole discretion of Secret Escapes.
PRIZE DRAW AND NOTIFICATION
8.20 The winner will be drawn at random by Secret Escapes from all Qualifying Entries.
8.21 The winner will be contacted via a direct message from Secret Escapes to the winner’s Instagram account within 14 days following the Close Date. The winner will be asked to provide their email address for the purposes of delivering the gift card.
DISCLAIMER
8.22 Secret Escapes reserves the right to refuse to honour any entry or to recover the full value of any prize if it considers there has been an abuse or breach of the terms and conditions of this prize draw.
8.23 Insofar as is permitted by law, the Promoter will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter.
8.24 In the event of a dispute over interpretation or implementation of the rules on any matter related to the prize draw, the decision of Secret Escapes is final and no correspondence will be entered into.
8.25 Although the prize draw may be featured on Facebook and Instagram, the draw is not sponsored, endorsed or administered by, or associated with Facebook and Instagram. By entering the prize draw, all participants release Facebook and Instagram from any liability arising out of prize draw. The information participants provide to the Promoter will only be used for the purposes referred to in these terms and conditions.
8.27 The Promoter reserves the right to hold, void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.
PROCESSING OF PERSONAL DATA
8.28 The Promoter will only process your personal information as set out in the Promoter’s privacy policy [https://www.secretescapes.com/privacy-policy]. Secret Escapes will process the participant’s name, email address, address, birth date, booking date concerning the Qualifying Entry and (if applicable) booking details regarding the prize in order to assess the eligibility to participate in the competition, to administer and conduct the competition, including to notify the participant of a win.
8.29 Secret Escapes will only store the data for the time necessary to conduct the competition and for an adequate time thereafter (e.g. in order to be able to defend against claims).
8.30 The participant has the right to request from Secret Escapes access to and rectification or erasure of his/her personal information or restrict the processing concerning the participant or to object to the processing as well as the right to data portability and to lodge a complaint with a supervisory authority.